Journey preview
Citizen
01
Phone submission
02
Record verification
03
Nepali SMS update
Government of Nepal · AI-Powered Public Administration
One citizen.One record.Every ministry.
A single, accurate record for every Nepali citizen — shared across every ministry, every district, and every local government. No duplication. No lost files. No starting over.
Today, a citizen's information is scattered across dozens of offices. Health has one file. Home Affairs has another. Land Revenue has a third. HamroGPT connects them into one trusted record — so any authorized officer gets the right answer, instantly, without making the citizen prove themselves again.
WHAT IT MEANS FOR REAL PEOPLE
Citizen service pathStatus sent to citizen
Today
A citizen in Kaski
She takes a day off work. Collects 6 documents from 3 different offices. Waits in line. Gets told one document is missing. Comes back next week. Waits again. Has no idea if it's approved until someone calls her — maybe.
With HamroGPT
She just needs her citizenship certificate.
One submission. One status. One less day of her life lost to paperwork.
CITIZENSPLACESDOCUMENTSMINISTRIESONE CONNECTED SYSTEMBUILT FOR NEPALYOUR DATA, YOUR RULESACROSS ALL MINISTRIESCITIZENSPLACESDOCUMENTSMINISTRIESONE CONNECTED SYSTEMBUILT FOR NEPALYOUR DATA, YOUR RULESACROSS ALL MINISTRIES
How it's organised
Four things government needs to track. One place to track them.
Right now every ministry keeps its own records — and nobody talks to anybody else. A child registered at a health post is a stranger to the school that enrols her three years later. HamroGPT ends that. Every person, place, document, and institution is recorded once and shared securely across government.
Record type 01
People
One official record per citizen — shared securely with Health, Home Affairs, Education, and Finance. When a citizen proves something to one ministry, they never have to prove it again.
~30 million citizens at launch
Record type 02
Places
Every ward, municipality, district, and province is recorded once. A village in Sindhupalchok is the same place whether the land office, the health post, or the disaster team is asking about it.
All 753 local governments covered
Record type 03
Documents & files
Every application, certificate, subsidy approval, and project file is tracked from submission to completion. Nothing gets lost. Every status is visible. Every delay is visible too.
6 major document categories
Record type 04
Government bodies
Every ministry, department, municipality, ward office, school, and health post is part of one connected picture. Work that crosses ministry boundaries no longer falls through the cracks.
~5,000 government institutions
Core principles
Five things we never compromise on
These are not features we can turn off. They are the foundation HamroGPT is built on — because government that loses citizen trust cannot be fixed with a software update.
A citizen is registered once
Home Affairs, Health, Education, and Finance all see the same citizen record. When information changes — an address, a name, a family status — it changes everywhere at once. No contradictions.
A place is recorded once
A village in Sindhupalchok does not have a different name in the land registry versus the health records versus the disaster response system. One place. One record. No confusion.
Every document has an owner and a status
Every application, every certificate, every approved subsidy is tracked — who submitted it, who is responsible for it, where it is right now, and when it is overdue. Nothing disappears.
Every connection between records is official
The fact that a person owns land, or that a health post serves a particular ward, is a recorded official fact — not just something an officer happens to know. It can be checked, reported on, and audited.
Each ministry sees what it is authorised to see
The Finance Ministry does not see a citizen's health records. The Health Ministry does not see tax information. Every ministry sees the same citizen — but only the parts that are relevant and permitted.
Real questions, answered instantly
Questions that used to take weeks. Now answered in seconds.
Because all government records are connected, officers can ask questions that cross ministry boundaries — and get answers immediately, without making ten phone calls.
“Which citizens in Sindhupalchok have land registered in their name but have never received a birth certificate?”
Home AffairsLand RevenueLocal Government
Target birth registration outreach to exactly the people who need it — without printing every name in the district and checking manually.
Live examplereal government scenario
// Plain English: show me people who own land // but have no birth certificate on file Citizens in Sindhupalchok who own: active land certificate who are missing: birth certificate // Result: a list ready for outreach — no spreadsheet work
Every ministry
One platform. Every department.
Every ministry sees the same citizen, the same place, the same document — but only what they are authorised to see. No ministry has to build its own database. No citizen has to register separately with each office.
Ministry of Home Affairs
Citizenship · Civil Registration · Internal Security
Ministry of Health
Health Records · Facility Management · Supply Chain
Ministry of Education
Enrollment · Teacher Posting · Exam Coordination
Ministry of Finance
Tax Records · Budget Tracking · Subsidy Disbursement
Ministry of Agriculture
Farmer Records · Subsidy Processing · Extension Services
Ministry of Infrastructure
Permits · Project Progress · Contractor Oversight
Ministry of Law
Legal Records · Land Disputes · Court Coordination
Local Governments
All 753 municipalities and rural municipalities
How the AI works
The AI does the process. The officer makes the decision.
When a citizen submits an application, HamroGPT does not just file it. It checks whether the right documents are attached, finds the correct officer responsible, routes the file automatically, updates the citizen on progress, and follows up if anything is missing — all without the officer having to touch a piece of paper until the case is ready for a decision.
See how applications are processed"A citizen has submitted a citizenship application. Check that all required documents are in order and send it to the right officer."
Reads the application
Opens the submission and pulls up the citizen's existing record — so the officer sees everything in one place, not scattered across systems.
Finds the right district office
Looks up where the citizen is registered and automatically identifies which office is responsible — no manual lookup required.
Identifies the responsible officer
Finds the correct citizenship officer in that district and puts the prepared file in front of them — not just a notification, a ready-to-decide case.
Checks supporting documents
Verifies whether the required certificates are already on file. If anything is missing, it contacts the citizen directly and asks for what is needed.
Records every action
Every step taken — who saw what, when, and what decision was made — is logged permanently. Any authorized officer can audit the full history.
Updates the citizen in Nepali
Sends a status update by SMS in Nepali so the citizen knows where their application stands — and does not have to come back to the office to ask.
Your data, your rules
Nepal's records stay in Nepal.
HamroGPT is not a subscription to a foreign technology company. It runs on Nepal government infrastructure — inside Nepal's borders, under Nepal's laws, controlled by Nepal's own officials. No citizen record is stored abroad. No foreign company can access Nepali government data.
Secure by design
Every citizen record is protected with strong encryption. The keys that unlock those records are held by the Nepal government — not by any software company.
AI runs inside Nepal
The AI that processes applications and generates reports runs on servers inside Nepal. No citizen data is ever sent abroad for processing.
Full accountability
Every time an officer accesses a record, that access is logged. Leadership, oversight bodies, and auditors can see exactly who accessed what and when.
Stored inside Nepal
All government data is stored on Nepal government infrastructure — physical servers inside the country. This is not a policy promise. It is how the system is built.
Built for Nepal
Built around how Nepal's government actually works — not adapted from a system built for somewhere else.
Nepal has 7 provinces, 77 districts, 753 local governments, and 30 million citizens who speak Nepali. HamroGPT was designed for that reality from the first day — not localized at the end of a project as an afterthought.